As a SaaS provider, Wolters Kluwer knows the value of data like no other. Their software is being used by more than 180.000 subscribers. To optimize the customer experience for these subscribers and to increase the efficiency of internal processes, the company wants to make more use of their data. NAVARA helped them to develop a scalable data platform and a standardized way of working that helps Wolters Kluwer to make this step.
To optimize the customer experience for these subscribers and to increase the efficiency of internal processes, the company wants to make more use of their data.
- Collected more than 25 relevant business cases across multiple departments through workshops - Selected 3 high impact business cases as data science pilot projects to scale the platform - As the pilot projects mature, the scalable data science platform matures with it and becomes more valuable
