Experimenting and implementing innovative solutions
The influence of VGZ on healthcare costs itself is limited. The key is to reduce operational costs by innovating on processes and systems. VGZ is handling millions of phone calls a year and has to make a significant effort to deal with fraud and an increasing number of laws and regulations.
Together with Navara, VGZ is continuously experimenting and implementing innovative solutions. Take the voicebot SAM, who is able to fully take over run of the mill customer support. Or the AI intent recognition used to provide faster and more relevant customer service.