In the current Dutch housing market scarcity and a high demand for Houses make can make buying a house can be a very stressful period for some of us. For a lot of people buying a house is unclear and opaque proces. Often the mortgage is one of the last steps in the process. However this is one of the most important steps in determining whether the house can be financed and bought. As a Potential home owner having things in order and being able to switch quickly are crucial to obtain your dream home.
Nationale Nederlanden research labs asked us to participate in a design sprint trying to come up with (new) ideas for products or services aimed at improving, facilitating and giving (first time) homebuyers the upper hand buying a house.
We explored different concepts and directions through the design sprint and together with the team we designed a new pre-mortgage product proposition and validated it with users. The product proposition was well received by the users and is now underdeveloped at Nationale Nederlanden.