Professionalize and optimize the communication at ABN AMRO.

Face to face personal contact and advice

The services provided by banks and the way in which banks communicate with their customers are increasingly shifting to digital. This is also the case at ABN-AMRO. Nevertheless, for a large group of clients the retail branches of ABN-AMRO are also important, providing face two face personal contact and advice.

The challenge

Good customer experience starts with a personalised welcome and ends with appropriate advice that helps the customer. Within this context, communication between the employees of these retail offices is important for the proper coordination, division of tasks and requests for help.

The solution

In order to professionalize and optimise the communication Navara has developed the Warm Welcome app for ABN-AMRO's own employees. This app is used by the floor managers of the various branches.

We ignite. We perform. We improve.

We ignite.
We perform.
We improve.

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